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Terms and condition

Prices

All shown prices on the website are shown in the currency DKK and prices are included VAT and service charges.

PAYMENT

The transaction currency used is DKK

SAFE PAYMENT ON THE INTERNET

Rubylot is officially approved by NETS for receiving internet payments. All payments will take place on a safely encrypted SSL line directly to NETS. As soon as your account details have been approved by NETS,  your order will be confirmed and the amount withdrawn from your account after shipment.

The following credit cards are accepted: Visa, JBC,MasterCard, American Express.

Delivery

Orders placed before 1400 on week days will be sent during the following day if not the same day. Some jewelry are handcrafted as per your order. There for the deliverywindow will be up to 4 weeks. Please be aware of these details when ordering your product. Specific delivery information will be informed along with the product in the shop. If some jewelry is not in stock please feel free to contact us. We will look into a possible delivery window for you. Please notice while placing an order it is possible to write an alternative address for delivery.

RIGHTS OF RETURN

Rubylot provides all customers 14 DAYS OF FULL RIGHT OF RETURN except on jewelry ordered in specialsizes. The 14 days will start from you receive your order, and it must be at our disposal again before 14 days from your receival. When returning, the state of the jewelries should be the same as when you received it.

Christmas presents can be exchanged until january 15th.

Further notice that the original packaging represents a value and should also be returned. A further requirement when returning is that, the goods are sent by registrated parcel post. Charges connected for this purpose will not be returned.

If usage of rights of return Rubylot will refund the full amount of money inclusive our expenses for shipment (i.e. not expenses for shipment concerning your return)

After we receive your returned order the full amount will be transferred to your account during 4 working days.

Please note that it is not possible to return items which are specially produced.

Coupons

Two or more discount codes can not be used simultaneously unless this is agreed upon. Do you, for an example have a personal discount code, this can not be used in conjunction with other current offers.

QUALITY CONTROL

We check all jewelleries before shipment. If you will discover any defects, Rubylot will exchange the jewelry.